Returns & Exchanges

At Loacker, we strive for the highest quality in every bite; however, due to the perishable nature of our premium wafers and chocolates, we can only accept returns for items that arrive damaged or defective. Please contact our customer service team within 14 days of delivery to initiate a replacement or refund for any quality concerns.

Return Process

• 1.
  Contact Support

  Email our support team with your order number and a brief description of the issue regarding your Loacker products.

• 2.
  Provide Evidence

  Attach clear photos of the damaged packaging or the product defect to help our quality control team investigate the shipment.

• 3.
  Verification

  Our team will review your claim within 48 hours to confirm the eligibility for a refund or a fresh replacement shipment.

• 4.
  Resolution

  Once approved, a credit will be applied to your original payment method or a new trackable package will be dispatched to your address.